Shipping & Returns

Packaging and Shipping

The Pearl Girls jewelry is packaged in a complementary organza pouch and includes a Certificate of Authenticity.

All pieces over $50 will be packaged in a jewelry box.

Since we custom create your jewelry for you, please allow up to a week to ship your jewelry although, truthfully, we usually ship within a day or two. **We are seeing longer than usual shipping times, so please keep this in mind for any orders needed by a specific date!**

We ship during business hours Monday through Friday. Please note, orders placed over the weekend will be processed on Mondays.

New jewelry orders are mailed by your choice of shipping. First Class Mail, which is free, arrives in 5-6 business days. * We are seeing a delay in First Class Mail shipments at this time so shipping may take longer! * USPS Priority mail is $9.99

Express Mail items will arrive in 2-3 business day and cost $29 or more per shipment.

Reknots and repairs ship Via Priority Mail for $9.99.

Please know we cannot guarantee shipping times. Once your order leaves our hands, it is entirely up to the USPS to ensure the package arrives on time. If you need your jewelry fast, we encourage you to order as soon as possible.

International Clients

International shipments will be shipped through the U.S. Post Office. Due to occasional delays at the border, we will be unable to determine an exact shipping time although most packages arrive between 10 to 15 business days.

Please know that The Pearl Girls is run by women and most of us have children or other loved ones we care for so we are not always available during holidays. We will try our best to get back to you as soon as possible!

Guarantee

The Pearl Girls offer a guarantee on the workmanship of our jewelry. If there are defects in the jewelry beyond normal wear and tear, simply return the items along with your receipt of purchase for a free repair or replacement. 

Returns

All jewelry pieces (except special orders) are returnable for a refund or exchange up to 30 days after the original date of purchase. Please know: Refunds are not given for shipping or credit card charges. All returns can be mailed via USPS, FedEx or UPS  to:

 The Pearl Girls
548 Hawthorne Ave
Athens, GA 30606

After the 30 day period, The Pearl Girls jewelry is not returnable.

NOTICE... Restocking Fee

Credit card companies and Paypal no longer refund their processing fees. This means, we cannot offer a full refund because we have already lost those fees to the credit card processor. Please know, your refund will be given minus 4% of the order and a flat $20 fee to cover shipping charges. This is for every shipped order.

Returns in the store will be returned minus the 4%.

Cash orders will receive the full refund.

We apologize for this inconvenience but please know this prior to placing your order. 

Special Orders

Please also understand that custom creations and special orders require prepayment are not returnable!

At times we will deeply discount items or have retirement sales (where we retire a certain design). Any jewelry bought during these sales are considered Final Sale.

Pearl Trips

Any deposits made on our Pearl Adventures are not refundable. These trips are considered final sale and cannot be refunded, returned or canceled.

Coupon Codes

Coupon codes do not apply to our Pearl Classes, Pearl Trips or Reknot and Restringing Service.

Repairing The Pearl Girls Jewelry

On down the road, if you have any issues with your jewelry, we will be happy to help you repair any jewelry purchased from The Pearl Girls. 

The Pearl Girls will not replace lost or stolen jewelry pieces.

Reknot and Pearl Repair

We will also repair jewelry you have not purchased from The Pearl Girls! Order a Jewelry Return Pack here.

Pearl Classes

We occasionally offer pearl classes. Please know these classes are nonrefundable. If you need to cancel you will not be refunded.

We want you to be happy! Please reach out to us for any of your pearl jewelry needs! Thanks for sharing our passion for pearls!